Privacy policy

June 2026

R4 Design (“we”, “our”, “us”) operates the website R4Design.com (the “Site”). This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit or interact with the Site, use our services, or communicate with us. By accessing or using the Site, you accept the practices described in this policy.

Data we collect

Personal data you provide

  • Contact details: name, email address, phone number, postal address.

  • Account information: username, password, profile details when you create an account.

  • Payment and billing data: card details and billing address when you make purchases or pay for services (note: payment processing may be handled by third-party processors; see “Third parties”).

  • Communications: messages and correspondence you send to us, including enquiries, feedback and support requests.

  • Content you submit: files, images, designs or other materials you upload.

    Data collected automatically

  • Usage data: pages visited, time and duration of visits, click and navigation behaviour, search queries, products or pages viewed.

  • Device and technical data: IP address, device type, operating system, browser type, screen resolution, language preference, and unique device identifiers.

  • Cookies and similar technologies: data collected through cookies, web beacons, local storage and similar technologies.

    Data from third parties

  • Social media data: if you choose to connect or sign in via a social network, we may receive profile information (for example, name, email, profile picture) from that service.

  • Third-party services: information provided by payment processors, analytics providers and other service partners.

How we use personal data We use personal data for the following purposes:

  • To provide and manage our services, process orders, and deliver purchases.

  • To create and manage your account and verify identity.

  • To communicate with you about your account, orders, services, updates, marketing and promotions (where you have consented or where permitted by law).

  • To respond to enquiries, support requests and communications.

  • To improve, develop and personalise the Site, services, products and user experience.

  • To conduct analytics, understand usage patterns and monitor performance.

  • To detect, prevent and address technical issues, fraud or illegal activity.

  • To comply with legal obligations and protect our rights and property.

Legal bases for processing (where applicable) If you are in a jurisdiction that requires us to identify legal bases for processing (for example, the UK or EEA), we rely on one or more of the following:

  • Performance of a contract with you.

  • Legal compliance where required by law.

  • Legitimate interests, such as providing and improving our services, fraud prevention, and securing the Site, provided such interests are not overridden by your rights.

  • Your consent, where we ask for and obtain it (for example, for marketing communications or certain cookies).

Sharing and disclosure of personal data We may share personal data with:

  • Service providers and contractors who perform services on our behalf (payment processors, hosting providers, analytics and marketing providers, customer support platforms).

  • Professional advisers and auditors.

  • Law enforcement, government authorities or other third parties where required by law, legal process or to protect our rights, property or safety.

  • In connection with business transfers: in the event of a merger, acquisition, reorganisation, sale of assets or similar transaction, personal data may be transferred as part of that transaction. We will require any acquirer to respect this Privacy Policy.

  • With your consent or at your direction.

International transfers We operate internationally and may transfer personal data to countries outside your country of residence. When we transfer personal data to jurisdictions without an equivalent level of data protection, we will put in place appropriate safeguards such as standard contractual clauses, or rely on lawful transfer mechanisms as required by applicable law.

Retention of personal data We retain personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, including to:

  • Provide services and maintain records for contractual and business purposes.

  • Comply with legal, tax or accounting obligations.

  • Resolve disputes and enforce agreements. Retention periods vary depending on the nature of the data and the purpose for which it was collected. When personal data is no longer required, we will securely delete or anonymise it.

Cookies and similar technologies We use cookies and similar technologies to operate and improve the Site, provide certain features, analyse usage and deliver personalised content. You can manage cookie preferences through your browser settings and, where available, our cookie consent tool. Blocking some cookies may affect Site functionality.

Security We implement technical and organisational measures intended to protect personal data from loss, unauthorised access, disclosure, alteration or destruction.