Returns Policy

June 2026

Eligibility for Returns

• Items must be returned within 14 days from the date of delivery, unless otherwise stated on the product page.

• Items must be unused, in their original condition and packaging, with all tags, accessories and documentation included.

• Custom-made, personalised or bespoke items are non-returnable unless faulty or materially not as described.

• Clearance, final sale are non-returnable unless faulty.

  Faulty or Incorrect Items

• If an item arrives faulty, damaged in transit or materially different from its description, please contact us within 14 days of delivery.

• We will offer a replacement, repair or full refund, including original and reasonable return postage costs.

• We may ask for photographic evidence of the fault or for the item to be returned for inspection.

  How to Return an Item

• Contact our Customer Service team via the contact details on our site to obtain a returns authorisation and instructions.

• Pack the item securely in its original packaging where possible. Include a copy of the original order or returns authorisation.

• We recommend using a tracked and insured service. R4 Design is not responsible for items lost in transit where a tracked service was not used.

  Refunds and Exchanges

• Once we receive and inspect your return, we will notify you of the outcome by email.

• Approved refunds will be processed using the original payment method within 14 days. It may take additional time for your bank or card issuer to process the refund.

• If you prefer an exchange and the requested replacement is available, we will arrange shipment of the replacement once the returned item is received and inspected.

  Return Shipping Costs

• If the return is due to our error (faulty, damaged or incorrect item), we will cover reasonable return shipping costs.

• For change-of-mind returns, return postage is the customer’s responsibility unless otherwise stated.

• If you paid for expedited shipping on the original order and choose a refund, the cost of expedited shipping may not be fully refundable.

  International Returns

• International customers are responsible for customs duties, import taxes and return shipping costs unless the return is due to our error.

• Please ensure returns comply with export/import regulations and are declared accurately to avoid customs delays.

  Timeframes and Communication

• We aim to process returns and refunds promptly. Please allow up to 14 days from our receipt of the return for processing.

• If you have not received your refund within this period, contact Customer Service with your returns reference.

  Changes to This Policy
  We may update this Returns Policy from time to time. The version displayed on r4design.com at the time of purchase will apply to that order.